Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303467 | Scottish Water | policy / administration | Not upheld, no recommendations | March 2014 |
| 201303605 | Comhairle nan Eilean Siar | school transport | Upheld, recommendations | March 2014 |
| 201303619 | Ayrshire and Arran NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | March 2014 |
| 201303674 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | March 2014 |
| 201303702 | Fife College | complaints handling | Upheld, recommendations | March 2014 |
| 201303792 | River Clyde Homes | terminations of tenancy | Not upheld, no recommendations | March 2014 |
| 201303852 | Almond Housing Association Ltd | rent and/or service charges | Upheld, recommendations | March 2014 |
| 201304037 | The City of Edinburgh Council | statutory notices | Resolved, no recommendations | March 2014 |
| 201304078 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | No decision reached | March 2014 |
| 201304161 | Business Stream | meter reading | Not upheld, no recommendations | March 2014 |