Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605965 | Glasgow Caledonian University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | August 2017 |
| 201606227 | A Council | secondary school | Not upheld, recommendations | August 2017 |
| 201606237 | West Dunbartonshire Council | non-domestic rates | Not upheld, no recommendations | August 2017 |
| 201606479 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2017 |
| 201606524 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2017 |
| 201606618 | Aberdeenshire Council | primary school | Not upheld, no recommendations | August 2017 |
| 201607427 | Clackmannanshire Council | improvements and renovation | Not upheld, no recommendations | August 2017 |
| 201607569 | South Ayrshire Council | complaints handling | Upheld, recommendations | August 2017 |
| 201607588 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2017 |
| 201607785 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2017 |