Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202100726 | Wheatley Housing Group Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | November 2021 |
| 201805182 | University of St Andrews | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | October 2021 |
| 201810789 | The City of Edinburgh Council | Repairs and maintenance | Upheld, recommendations | October 2021 |
| 201901140 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201901872 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2021 |
| 201901939 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201902531 | Castle Water Ltd | Leakage | Upheld, no recommendations | October 2021 |
| 201903189 | Scottish Prison Service | Policy / administration | Not upheld, no recommendations | October 2021 |
| 201903741 | Scottish Water | Communication / consultation | Not upheld, no recommendations | October 2021 |
| 201904853 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2021 |