Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700464 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2018 |
| 201700481 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | April 2018 |
| 201700482 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | April 2018 |
| 201700643 | Glasgow City Council | complaints handling (inc social work complaints procedures) | Not upheld, no recommendations | April 2018 |
| 201700758 | Fife Council | repairs and maintenance | Upheld, recommendations | April 2018 |
| 201700908 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | April 2018 |
| 201701062 | Dumfries and Galloway Council | handling of application (complaints by applicants) | Not upheld, no recommendations | April 2018 |
| 201701146 | Elderpark Housing Association Ltd | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2018 |
| 201701227 | Forth Valley NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | April 2018 |
| 201701258 | South Lanarkshire Council | rent and/or service charges | Not upheld, no recommendations | April 2018 |