Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501488 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2015
201203283 The Highland Council zoning of local authorities, planning blight, flood prevention Not upheld, no recommendations September 2015
201300569 A Dental Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2015
201304137 Ayrshire College student discipline Not upheld, no recommendations September 2015
201400210 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201400650 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2015
201402116 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201402212 North Lanarkshire Council special educational needs - assessment & provision Not upheld, recommendations September 2015
201402437 Dumfries and Galloway Council caravan sites Not upheld, no recommendations September 2015
201402576 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations September 2015