Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201502172

  • Case ref:
    201502172
  • Date:
    November 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    legal correspondence

Summary

Mr C complained that his prison had inadequate arrangements for him to access documents that were held for him in the reception area. Mr C also complained about how the prison handled his complaints about this matter.

During our investigation, Mr C told us that legal action he was taking against the Scottish Prison Service (SPS) would refer to incidents when he had not been granted access to his documents, which were a key part of his complaint to us. We decided that we could not take any further action on the complaint until the legal action was concluded and then, if Mr C returned to us with this complaint, we could only look at anything that had not, or could not, have been considered in court. Therefore, we closed the file on Mr C's complaint.

Updated: March 13, 2018