Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403898 | Scottish Prison Service | personal property | Upheld, recommendations | July 2015 |
| 201403927 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | July 2015 |
| 201403970 | West Lothian Council | policy/administration | Upheld, recommendations | July 2015 |
| 201404012 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201404044 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201404089 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201404332 | Renfrewshire Council | repairs and maintenance | Some upheld, recommendations | July 2015 |
| 201404376 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201404431 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2015 |
| 201404670 | A Dentist in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | July 2015 |