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Case ref:201406917
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Date:August 2015
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Body:The City of Edinburgh Council
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Sector:Local Government
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Outcome:Not upheld, no recommendations
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Subject:rent and/or service charges
Summary
Mr C complained that the council had charged him a call-out fee for their shared repair service. The council advised that there would be a call-out charge if the issue was not considered as an emergency. When a council officer attended Mr C's property it did not appear to be an emergency and no action was taken, and a call-out charge was issued to Mr C.
We found that Mr C had been informed of the possibility of a call-out charge and there was no evidence that the issue should have been noted as an emergency. Therefore, we did not uphold the complaint.