Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404940 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, recommendations | May 2015 |
| 201404990 | Hillhead Housing Association 2000 | terminations of tenancy | Not upheld, no recommendations | May 2015 |
| 201405071 | Dumfries and Galloway Council | primary school | Upheld, no recommendations | May 2015 |
| 201405151 | Audit Scotland | communication, staff attitude and confidentiality | Upheld, recommendations | May 2015 |
| 201405163 | Renfrewshire Council | repairs and maintenance | Upheld, recommendations | May 2015 |
| 201405219 | South Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2015 |
| 201405223 | Scottish Prison Service | removal from association/segregation | Upheld, recommendations | May 2015 |
| 201405308 | Office of the Public Guardian (Scotland) | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405491 | The Highland Council | land and property | Not upheld, no recommendations | May 2015 |
| 201405550 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2015 |