Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406554 | Scottish Water | damage caused / compensation | Resolved, no recommendations | April 2015 |
| 201201266 | River Clyde Homes | applications, allocations, transfers & exchanges | Not upheld, no recommendations | March 2015 |
| 201301821 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201302422 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2015 |
| 201302557 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | March 2015 |
| 201302921 | South Lanarkshire Council | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, recommendations | March 2015 |
| 201302996 | The Highland Council | primary school | Upheld, recommendations | March 2015 |
| 201302998 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201303648 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | March 2015 |
| 201303811 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | March 2015 |