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Case ref:201406161
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Date:May 2015
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Body:The City of Edinburgh Council
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Sector:Local Government
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Outcome:Resolved, no recommendations
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Subject:repairs and maintenance
Summary
Ms C complained that the council had failed to act on her reports of repairs required to her home. During our investigation, we found that there had been a breakdown in communication which had resulted in repairs she had reported not being attended to. The council apologised sincerely to Ms C and made arrangements to carry out all the outstanding matters. Ms C confirmed to us that the council were taking action to resolve her complaint.