Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404545 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201405168 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201204456 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201204998 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, recommendations February 2015
201300300 Tayside NHS Board clinical treatment / diagnosis February 2015
201300474 Scottish Prison Service personal property Upheld, recommendations February 2015
201300619 Crown Office and Procurator Fiscal Service policy/administration Some upheld, recommendations February 2015
201301496 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2015
201302021 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201302667 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015