Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401299 | Scottish Prison Service | downgrading | Not upheld, no recommendations | September 2014 |
| 201401431 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | September 2014 |
| 201401598 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | September 2014 |
| 201401645 | Scottish Prison Service | visits | Upheld, recommendations | September 2014 |
| 201203533 | Business Stream | meter reading | Upheld, recommendations | August 2014 |
| 201204721 | Rosehill Housing Co-operative Ltd | complaints handling | Not upheld, no recommendations | August 2014 |
| 201205325 | Lothian NHS Board | complaints handling | Some upheld, recommendations | August 2014 |
| 201300492 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201300583 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201300732 | Scottish Prison Service | placements | Not upheld, recommendations | August 2014 |