| 201401598           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201401645           | 
                                                                                        Scottish Prison Service           | 
                                                                                        visits           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2014           | 
              
          
                                                                                        | 201203533           | 
                                                                                        Business Stream           | 
                                                                                        meter reading           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201204721           | 
                                                                                        Rosehill Housing Co-operative Ltd           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201205325           | 
                                                                                        Lothian NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201300492           | 
                                                                                        A Dentist in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201300583           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201300732           | 
                                                                                        Scottish Prison Service           | 
                                                                                        placements           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201300992           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201301286           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2014           |