New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201401009

  • Case ref:
    201401009
  • Date:
    October 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    downgrading

Summary

Mr C, who is a prisoner, complained that the Scottish Prison Service did not follow procedures when they downgraded him from less secure conditions to more secure. During our investigation, Mr C told us that he was applying for legal aid for judicial review of the prison's actions in relation to the matter he had complained to us about. We cannot investigate complaints if they are the subject of legal action. In view of this, we closed Mr C's complaint. However, we told him to contact us again if his application for legal aid was unsuccessful.

Updated: March 13, 2018