| 201103477 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201103508 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201103520 | Scottish Prison Service | finance procedures | Upheld, action taken by body to remedy, no recommendations | April 2012 | 
          
                                                                                        | 201103592 | Grampian NHS Board | Communication and complaints handling | Upheld, recommendations | April 2012 | 
          
                                                                                        | 201103646 | Tayside NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | April 2012 | 
          
                                                                                        | 201103862 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201104097 | NHS 24 | Admission, discharge and transfer procedures | Not upheld, no recommendations | April 2012 | 
          
                                                                                        | 201003039 | Scottish Borders Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, recommendations | March 2012 | 
          
                                                                                        | 201004354 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | March 2012 | 
          
                                                                                        | 201004523 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, action taken by body to remedy, no recommendations | March 2012 |