Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202406507 | Midlothian Council | Assessments / self-directed support | Upheld, recommendations | June 2025 |
| 202409021 | East Lothian Council | Mould / damp | Upheld, recommendations | June 2025 |
| 202202657 | Stirling Council | Policy / administration | Not upheld, no recommendations | May 2025 |
| 202210656 | A GP Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2025 |
| 202302038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2025 |
| 202304267 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2025 |
| 202304835 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2025 |
| 202304888 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2025 |
| 202306662 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2025 |
| 202309586 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2025 |