Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606534 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations October 2017
201606782 A Medical Practice in the Greater Glasgow and Clyde NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations October 2017
201606885 Queen Margaret University complaints handling Not upheld, no recommendations October 2017
201606992 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201607001 Scottish Prison Service policy/administration Not duly made or withdrawn, no recommendations October 2017
201607073 The City of Edinburgh Council complaints handling Not upheld, no recommendations October 2017
201607082 Aberdeenshire Council repairs and maintenance Not upheld, recommendations October 2017
201607186 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201607284 Cathcart and District Housing Association Ltd complaints handling Upheld, recommendations October 2017
201607406 Fife NHS Board admission / discharge / transfer procedures Upheld, recommendations October 2017