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Decision Report 201607001

  • Case ref:
    201607001
  • Date:
    October 2017
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    policy/administration

Summary

Mr C complained that the Scottish Prison Service (SPS) failed to take reasonable action in relation to his access to home leave. He was also dissatisfied with the way in which the SPS dealt with his complaint. We did not reach a decision on Mr C's complaint as he was released from prison and did not provide a forwarding address or confirm that he wished us to continue investigating his complaint.

Updated: March 13, 2018