Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600377 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201600538 | Ayrshire and Arran NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | September 2017 |
| 201600541 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201600717 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2017 |
| 201600783 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | September 2017 |
| 201601007 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2017 |
| 201601020 | Thames Water (Commercial Services) Ltd | charging method / calculation | Not upheld, no recommendations | September 2017 |
| 201601339 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201601598 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201601601 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |