| 201704141           | 
                                                                                        West Lothian Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201704511           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201704607           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201704783           | 
                                                                                        Clear Business Water           | 
                                                                                        policy / administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201704861           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201706511           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201706659           | 
                                                                                        Tayside NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201706915           | 
                                                                                        Sanctuary (Scotland) Housing Association Ltd           | 
                                                                                        neighbour disputes and anti-social behaviour           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201706928           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201707366           | 
                                                                                        Fife NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2019           |