Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402469 | Aberdeen City Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201403993 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2016 |
| 201404640 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2016 |
| 201404925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201404954 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201405031 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201405055 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201405186 | Business Stream | incorrect billing | Upheld, recommendations | May 2016 |
| 201405195 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201405284 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |