Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201306203 The City of Edinburgh Council statutory notices Not upheld, no recommendations August 2014
201306208 Clyde Valley Housing Association Ltd communication, staff attitude, dignity and confidentiality Not upheld, no recommendations August 2014
201400113 Glasgow City Council refuse collection & bins Upheld, recommendations August 2014
201400126 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201400336 Knowes Housing Association Ltd repairs and maintenance Not upheld, no recommendations August 2014
201400340 Scottish Prison Service policy/administration Upheld, recommendations August 2014
201400370 Dumfries and Galloway NHS Board complaints handling Upheld, recommendations August 2014
201400434 Berwickshire Housing Association Ltd repairs and maintenance Not upheld, action taken by body to remedy, no recommendations August 2014
201400516 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201400591 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations August 2014