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Decision Report 201400336

  • Case ref:
    201400336
  • Date:
    August 2014
  • Body:
    Knowes Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C complained to us about poor service and the length of time that it took the association to deal with various complaints about lighting in his close. He also said that the association had not kept him properly informed of progress over a number of months.

After reviewing the association's complaint file and their comments, we did not uphold Mr C's complaint. We found that they repaired the close lighting in a timely manner and handled his complaint appropriately.

Related reading

Updated: March 13, 2018