Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100349 A Dental Practice, Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2012
201100515 Knowes Housing Association Ltd Repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, action taken by body to remedy, no recommendations January 2012
201100537 Glasgow City Council Private sector grants and loans, house condition surveys Some upheld, action taken by body to remedy, no recommendations January 2012
201100538 The City of Edinburgh Council Council Tax (incl Community Charge) Not upheld, no recommendations January 2012
201100550 West Lothian Council Finance - tenancy charges Some upheld, recommendations January 2012
201100662 Care Inspectorate (SCSWIS) Policy/administration Not upheld, no recommendations January 2012
201100710 University of Glasgow Policy/administration Not upheld, no recommendations January 2012
201100716 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Some upheld, no recommendations January 2012
201100726 Borders NHS Board Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations January 2012
201100784 A Medical Practice, Highland NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations January 2012