Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision report 201100537

  • Case ref:
    201100537
  • Date:
    January 2012
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, action taken by body to remedy, no recommendations
  • Subject:
    Private sector grants and loans, house condition surveys

Summary
Mr C's mother (with Mr C's help and following discussion with a social work officer) applied for grant assistance to install a walk-in shower in her home. Mr C raised a number of concerns about the council's handling of the housing improvement grant. In particular, he was concerned about the adequacy of the information provided and the level of contact with him during the processing of the application. He also complained that the council failed to deal with his complaint properly.

Our investigation found that the council had correctly handled the improvement grant but that they had failed to contact Mr C about additional works required to the bathroom which if not carried out would have resulted in the application being rejected. The council had instead contacted the contractor direct on behalf of Mr C.

We also found that, while the council had handled the complaint in line with their complaints process, they had failed to respond to one letter within the timescales set down in their complaints process. The council apologised to Mr C for the delay in responding to that letter.
 

Updated: March 13, 2018