Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508646 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2016 |
| 201508677 | Midlothian Council | policy/administration | Not upheld, no recommendations | November 2016 |
| 201508857 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201508880 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |
| 201600389 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2016 |
| 201600464 | Lothian NHS Board - Acute Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | November 2016 |
| 201600674 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2016 |
| 201600712 | A Medical Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | November 2016 |
| 201600743 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | November 2016 |
| 201600937 | Scottish Prison Service | complaints handling | Upheld, recommendations | November 2016 |