Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402869 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | September 2015 |
| 201402917 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | September 2015 |
| 201403058 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403087 | The Highland Council | primary school | Upheld, recommendations | September 2015 |
| 201403193 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2015 |
| 201403239 | Business Stream | incorrect billing | Upheld, recommendations | September 2015 |
| 201403430 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2015 |
| 201403465 | The City of Edinburgh Council | complaints handling | Some upheld, recommendations | September 2015 |
| 201403492 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403532 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2015 |