New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202304354 | A medical practice in the Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202306027 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202306085 | Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | April 2025 |
| 202306373 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202306728 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202308924 | Albyn Housing Society Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | April 2025 |
| 202308932 | Glasgow City Council | Primary School | Upheld, recommendations | April 2025 |
| 202400103 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202400112 | Glasgow City Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202401251 | Glasgow City Health and Social Care Partnership | Child protection | Not upheld, no recommendations | April 2025 |