New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202304640 | A dentist in the LanarkshireNHS Board area | Clinical treatment / Diagnosis | Resolved, no recommendations | October 2024 |
| 202306940 | Aberdeenshire Health and Social Care Partnership | Adult support and protection / adults with incapacity | Some upheld, recommendations | October 2024 |
| 202206940 | Scottish Borders Council | Secondary School | Upheld, recommendations | September 2024 |
| 202208173 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |
| 202208467 | Lothian NHS Board - Acute Division | Nurses / nursing care | Upheld, recommendations | September 2024 |
| 202209309 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2024 |
| 202210099 | Grampian NHS Board | Nurses / nursing care | Upheld, recommendations | September 2024 |
| 202210978 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2024 |
| 202301757 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |
| 202303330 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |