Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807397 North Ayrshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations November 2020
201808488 Business Stream incorrect billing Not upheld, no recommendations November 2020
201808747 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201808983 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201809447 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201809500 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201810161 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations November 2020
201900490 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations November 2020
201900610 University of Glasgow special needs - assessment and provision Upheld, recommendations November 2020
201900612 University of Glasgow special needs - assessment and provision Some upheld, recommendations November 2020