Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201905575 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2020 |
201905636 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2020 |
201905684 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2020 |
201905697 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2020 |
201906476 | A Medical Practice in the Lanarkshire NHS Board area | policy / administration | Not upheld, no recommendations | November 2020 |
201906930 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | November 2020 |
201907395 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2020 |
201907859 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2020 |
201911284 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2020 |
201911530 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2020 |