Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000410 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
202000531 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, recommendations November 2020
202001137 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2020
201704015 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201800154 University of Edinburgh communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2020
201801911 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2020
201803568 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201803671 Aberdeen City Council child services and family support Some upheld, recommendations October 2020
201803767 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201804064 A Medical Practice in the Tayside NHS Board area record keeping Not upheld, no recommendations October 2020