Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201804741 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201805190 Lothian NHS Board complaints handling Upheld, recommendations October 2020
201806255 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201806642 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2020
201806908 East Lothian Council child services and family support Upheld, recommendations October 2020
201808030 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201808182 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201808821 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201809055 Glasgow City Health and Social Care Partnership care in the community Not upheld, no recommendations October 2020
201810045 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020