Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904552 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201904995 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201906053 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations October 2020
201906312 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201907297 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201909121 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2020
202000080 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2020
201707686 Scottish Prison Service complaints handling Upheld, recommendations September 2020
201800698 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201801437 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020