Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802816 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201802848 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations September 2020
201803262 Inverclyde Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations September 2020
201803281 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations September 2020
201803624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201803667 University of Edinburgh complaints handling Upheld, recommendations September 2020
201804510 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations September 2020
201804945 South Lanarkshire Health and Social Care Partnership care in the community Some upheld, no recommendations September 2020
201805026 Renfrewshire Health and Social Care Partnership policy / administration Upheld, recommendations September 2020
201805588 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020