Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809991 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201810640 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201900038 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900525 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900728 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations September 2020
201900916 Perth and Kinross Council secondary school Upheld, recommendations September 2020
201901223 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020
201901426 West Lothian Council applications / allocations / transfers / exchanges Upheld, recommendations September 2020
201901663 Glasgow City Council policy / administration Upheld, recommendations September 2020
201901739 Falkirk Council primary school Upheld, recommendations September 2020