Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902140 Perth and Kinross Council adoption / fostering Upheld, recommendations September 2020
201902176 A Dental Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201902298 Fife NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2020
201902399 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201903477 Wave incorrect billing Upheld, recommendations September 2020
201903691 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201903715 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations September 2020
201903957 South Ayrshire Council primary school Not upheld, no recommendations September 2020
201903969 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201904112 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020