Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904180 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020
201904312 Scottish Natural Heritage handling of application Not upheld, no recommendations September 2020
201905392 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201905692 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906538 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906798 Forth Valley NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2020
201908907 East Ayrshire Health and Social Care Partnership child services and family support Resolved, no recommendations September 2020
201909719 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201909748 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201806426 North Ayrshire Health and Social Care Partnership Policy / administration Some upheld, recommendations August 2020