Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807681 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201807739 Clear Business Water Incorrect billing Upheld, recommendations August 2020
201809134 North Lanarkshire Council Carer's assessments Upheld, recommendations August 2020
201809545 A Medical Practice in the Highland NHS Board Area Clinical treatment / diagnosis Upheld, recommendations August 2020
201809868 Glasgow City Council Primary School Not upheld, no recommendations August 2020
201810025 Fife Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2020
201810212 Glasgow City Health and Social Care Partnership Clinical treatment / Diagnosis Some upheld, no recommendations August 2020
201810348 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations August 2020
201810366 Borders NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2020
201810430 Dumfries and Galloway Council Primary School Some upheld, no recommendations August 2020