Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900245 North Ayrshire Council Handling of application (complaints by opponents) Upheld, recommendations August 2020
201900330 East Lothian Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2020
201900718 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201900785 South Lanarkshire Council Assessments / self-directed support Some upheld, recommendations August 2020
201901110 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201901318 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201901564 South Lanarkshire Health and Social Care Partnership Continuing care Upheld, recommendations August 2020
201901698 Forth Valley NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2020
201901956 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2020
201902265 Shetland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020