Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903205 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201903225 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201903373 Dundee City Council Child protection Upheld, recommendations August 2020
201903457 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2020
201903853 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904255 Edinburgh College Providing Learning Support and Guidance (by curriculum staff) Some upheld, recommendations August 2020
201904498 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201904899 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2020
201906037 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201906775 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020