Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810159 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201810592 Dumfries and Galloway NHS Board continuing care Not upheld, no recommendations July 2020
201810727 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201810977 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201811027 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201811064 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900074 Scottish Borders Council policy / administration Not upheld, no recommendations July 2020
201900196 South Lanarkshire Council building warrants: certificates of completion / habitation Not upheld, no recommendations July 2020
201900411 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations July 2020
201900513 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020