Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900537 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Upheld, recommendations July 2020
201900587 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900596 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, no recommendations July 2020
201900598 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900750 Care Inspectorate complaints handling Upheld, recommendations July 2020
201900770 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900843 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201900922 Greater Glasgow and Clyde NHS Board - Acute Services Division policy / administration Some upheld, recommendations July 2020
201901018 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations July 2020
201901036 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020