Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901150 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201901235 Fife Council primary school Some upheld, recommendations July 2020
201901389 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201901394 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901723 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901753 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901903 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201902022 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2020
201902128 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201902178 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020