Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201902211 | Dundee Health and Social Care Partnership | continuing care | Not upheld, no recommendations | July 2020 |
| 201902266 | Western Isles NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201902398 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201902495 | Perth and Kinross Council | other | Upheld, recommendations | July 2020 |
| 201902551 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201902648 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201902732 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201903216 | Aberdeenshire Council | continuing care | Upheld, recommendations | July 2020 |
| 201903349 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | July 2020 |
| 201903474 | Dumfries and Galloway Council | home helps / concessions / grants / charges for services | Some upheld, recommendations | July 2020 |