Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903644 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201903686 Renfrewshire Council repairs and maintenance Some upheld, recommendations July 2020
201903851 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations July 2020
201903909 Aberdeenshire Council child services and family support Upheld, recommendations July 2020
201904254 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201904336 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201904820 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201905268 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201905840 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201906036 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020