Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801934 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020
201803620 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803709 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations June 2020
201803809 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803891 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations June 2020
201803965 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201804029 A Medical Practice in the Grampian NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations June 2020
201804811 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201804862 University of Strathclyde teaching and supervision Not upheld, no recommendations June 2020
201805028 North Lanarkshire Council control of pollution Some upheld, recommendations June 2020