Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805164 Borders NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations June 2020
201805380 An NHS Board other Upheld, recommendations June 2020
201805670 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations June 2020
201805674 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201806059 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations June 2020
201806149 Dumfries and Galloway Council policy / administration Not upheld, no recommendations June 2020
201806418 University of Glasgow teaching and supervision Some upheld, no recommendations June 2020
201806552 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201806572 Falkirk Council parking Not upheld, no recommendations June 2020
201806585 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020