Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201806587 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations June 2020
201806705 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201806731 North Lanarkshire Council child services and family support Upheld, recommendations June 2020
201806843 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201807010 South Lanarkshire Health and Social Care Partnership care in the community Not upheld, no recommendations June 2020
201807203 Edinburgh Health and Social Care Partnership continuing care Not upheld, no recommendations June 2020
201807257 Aberdeen City Council policy / administration Upheld, recommendations June 2020
201807322 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201807404 East Dunbartonshire Council repairs and maintenance Not upheld, no recommendations June 2020
201807436 Fife NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations June 2020